FAQs

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General

11. How do I schedule an appointment?
If you are interested in an appointment at the Center please call 540-343-0165. A packet of information, including a case history form and insurance form, will be sent to you. The case history should be completed and returned to the Center either before your schedule appointment or the day of. If available, copies of previous evaluations, progress notes, IEPs, physician notes, audiograms, etc., may accompany the case history.
22. What are your hours of operation?
The Center is open Monday through Thursday from 8:00 a.m. to 5:30 p.m. and Friday from 8:00 a.m. to Noon. In the event of inclement weather, please call our office or check our Facebook page to see if we are open.
33. Where are you located?
The Center is located at 2030 Colonial Avenue, S.W., Roanoke, VA 24015. We are located directly across from the upper level of Towers Mall, next door to BB&T Bank and across from Chipotle.
 

Audiology

11. Do I need a doctor's referral to have my hearing tested?
It depends on your insurance. Some insurance policies may not cover for the testing unless you have a referral from your physician. Please check if a physician referral is required prior to scheduling your appointment. If your insurance doesn’t cover the test because a referral wasn’t obtained, you will be responsible for the cost. Medicare and Medicare supplement plans, DO require a referral for the hearing evaluation. You may have your doctor fax a referral to our office PRIOR to you hearing evaluation at 540-345-4664.
22. How much does a hearing test cost?
The exact cost varies depending upon the tests that are performed. Please call our office for additional information.
33. Will my insurance cover the cost of the hearing test and/or hearing aids?
Your insurance may cover all or part of the fees, which is determined by the benefits of your particular insurance policy. Please call and check with your insurance policy to find out about coverage and if a physician referral is required. Our insurance specialist is also available to call to check eligibility and benefits.
44. What if I can’t afford hearing aid(s)?
There are sources that can assist in purchasing hearing aids. We work with the Lion’s Club, Starkey HEARNOW Foundation, Department of Aging and Rehabilitative Services, and Wells Fargo Health Advantage Payment Plan.
55. How much do hearing aids cost?
The cost of the hearing aid(s) depends on what hearing aid(s) the audiologist recommends for your specific hearing loss. The audiologist will discuss recommendations and cost during your appointment.
 

Speech-Language Pathology

11. Do I need a doctor’s referral?
You can be seen without having a referral from your doctor. However, if your insurance company is being billed for services rendered, a doctor’s referral may be required for reimbursement. It is your responsibility to obtain the referral prior to being seen. You may call your insurance’s Member Services (phone number should be located on the back of the insurance card) to check if a doctors referral is required. Virginia Medicaid/ Medicaid Managed Care Organizations (Virginia Premier, INTotal Health, Coventry Cares, etc.) and Medicare require a doctor’s referral for the speech-language evaluation and therapy which is needed before your appointment.
22. What can I expect during my appointment?
The SLP will review the information provided on the case history. The information provided helps the SLP identify areas to evaluate more closely. A variety of methods, including formal and informal tests, observation, parent/caregiver interview, etc. will be used to evaluate communication skills. A hearing screening may also be completed during the evaluation. Selection of testing methods is based on the patient’s individual needs. For the parents of younger children receiving an evaluation, please know the SLP encourages you to be with your child during the evaluation; for parents of older children receiving an evaluation, the SLP encourages you to be with your child during the evaluation or watch in the observation room through a one-way mirror while the therapist works with your child. By the end of the session you should know the therapist’s impressions from the evaluation and have talked about recommendations. Typically, 90 minutes is set aside for the appointment for a child and 60 minutes is set aside for an appointment for an adult
33. What happens after the evaluation is completed?
A written report detailing the results from the evaluation will be provided. If therapy is recommended, our insurance specialist will submit prior authorization to your insurance for review. Once we have received insurance information, our office will contact you to schedule speech-language therapy.
44. How much do speech-language services cost?
Please call our office at 540-343-0165 for information or questions about our speech-language evaluation and therapy fees.